Return and Refund Summary
- Return requests must be submitted within 30 days of receiving the order.
- Customers cover the cost of sending returned items back.
- No restocking charges are applied.
- Approved refunds are issued within 10 days of approval.
Return Eligibility and Time Limits
Irene Living accepts return requests submitted within 30 days of the delivery date. Returned home decor items must be unused and accompanied by their original packaging, included tags where applicable, and any parts supplied with the purchase. The item should not show signs of use. This policy does not exclude any particular product category from return consideration.
Requests received after the 30-day period fall outside the standard return arrangement. However, this deadline does not override legal protections that may apply separately, including those relating to products that arrive damaged, faulty, or different from their description.
How to Start a Return
To begin, send an email to support@ireneliving.com with your order number and a short description of the return you wish to make. Our team will assess your request and explain the steps to follow. Please wait until you receive these details before sending a parcel. Do not use the business address shown elsewhere as a return address unless our team specifically confirms it.
Preparing Your Parcel
Before shipping the item back, protect it against damage during transit. Place it in its original packaging when applicable, use an appropriate outer box or wrapping, and make sure any separate components are accounted for. Follow the instructions supplied by our team and include any requested reference information to help identify your return.
The customer is responsible for the return postage charge. We suggest using a shipping service that provides tracking and retaining proof of postage until the matter has been completed. Return postage is not included in the purchase refund under this policy, except where reimbursement is required by applicable law.
Review of Returned Items
Once the parcel reaches the designated return location, the returned item will be examined to determine whether it meets the stated conditions. When the return is approved, the refund will be sent to the payment method used for the original order within 10 days of approval. Irene Living does not charge a restocking fee or apply additional store fees to an approved refund.
If the refund has not appeared after the stated period, contact customer service with your order number and any related refund messages. This will allow our team to look into the original transaction and provide an update.
Looking for an Exchange?
If you would like a different item instead, email us within 30 days of delivery and explain what you have in mind. We will review the request and outline any available alternatives. An exchange or specific replacement is subject to review and is not guaranteed before confirmation from our team.
Order Cancellation Before Arrival
Contact customer service as soon as possible if you decide not to proceed with an order. We may be able to stop it before preparation starts. Once preparation is underway or the parcel has left for shipment, cancellation is unavailable through our usual process. After delivery, requests should follow the return steps described above. Any cancellation or refund entitlement provided by law remains unaffected, including rights that may apply when a shipping delay requires an option to wait or receive a refund.
Reporting a Wrong or Damaged Delivery
If your order arrives damaged or the contents do not match your purchase, email our team with the order details and clear photographs showing the issue. Pictures of the parcel and its packaging may also be included when relevant. We will assess the information and advise you on a suitable resolution. Please keep the item and wait for return guidance before sending anything back.
This policy should be read alongside our Terms of Service. It does not limit any consumer rights that cannot legally be waived or restricted.