At Irene Living, we explain below what personal data may be collected through ireneliving.com, why it is used, and how it may be handled when you shop, browse, or communicate with our team. This notice applies to our website activities and forms part of the information you should review alongside our Terms of Service.
Data We May Receive
During a purchase or customer service enquiry, you may submit details such as your full name, contact information, billing and delivery addresses, purchase records, and the contents of messages sent to our team. Browsing the store may also involve technical data being collected by Shopify or relevant service providers, including your IP address, browser type, device information, and activity on individual pages. PayPal handles the payment details required to process transactions.
Reasons for Processing Personal Data
The information available to us helps fulfil orders, coordinate shipments, respond to customer enquiries, review return submissions, and provide updates about purchases. It may also be used to maintain store operations, identify potentially fraudulent activity, keep business records, and meet legal obligations. Please do not include passwords or complete financial details in customer service emails; these are not necessary for us to investigate ordinary order enquiries.
Permission and Communication Preferences
Details required to complete a purchase may be processed for order administration and related support. Where a separate activity requires your permission, we will seek consent where applicable before proceeding. If you have agreed to receive optional messages, you can change your preference by contacting us or selecting the unsubscribe option when available. Revoking consent applies to future processing that relies on that consent and does not invalidate processing already lawfully completed.
Third-Party Platforms and Payments
Irene Living operates its online storefront through Shopify, which handles certain data to provide shopping, checkout, and other platform services. For further information, consult the Shopify Terms of Service and Shopify Privacy Policy. Payments are processed by PayPal under its own Privacy Statement. Depending on the provider and service involved, information may be processed or stored in a country other than the one where you live.
When Information May Be Disclosed
We may provide relevant data to third parties that assist with hosting the website, completing payments, delivering orders, or communicating with customers. Information may also be disclosed when required by law, when investigating suspected improper activity, or when necessary to protect legal rights. If ownership of the business changes, relevant records may form part of the transfer, subject to applicable legal requirements. Any external website you visit operates under its own privacy terms, which may differ from ours.
Cookies and Similar Tools
Our website may use cookies and related technologies to support shopping sessions, retain selected preferences, and maintain website functions. Details about Shopify's use of these technologies are available in its Cookie Policy. You can adjust cookie permissions through your browser settings and any consent options made available on the site. Blocking certain cookies may prevent some parts of the store from working as intended.
Storage Periods and Data Rights
Personal information is kept for the period needed to fulfil the purpose for which it was obtained, including any applicable business record retention or legal requirements. We use administrative procedures and technical safeguards intended to reduce the risk of unauthorized access or disclosure, but data transmission and storage over the internet cannot be guaranteed to be entirely risk-free.
Depending on the laws that apply to your situation, you may be entitled to request access to your personal data, ask for corrections or deletion, or seek details about how it is handled. To submit a request, contact us using the customer service information published on our website. We may need to confirm your identity before acting on the request.